Who we are
Otay Mesa Cross Docking ("we", "us") is a single point of contact for cross-border freight. We coordinate cross docking, transloading, SKU sorting, freight rework, palletizing and warehousing with vetted operating partners at Otay Mesa, San Diego, Calexico, El Paso and Laredo. We are based in San Diego, California. This policy explains what happens to the information you share with us through otaymesacrossdocking.com and is governed by California law.
What we collect
Information you send in the quote form
When you request a quote, we receive the details you enter:
- Your freight: services needed, approximate volume, type of merchandise, customs status (including whether handling within a Foreign-Trade Zone is required) and trailer or container parking needs.
- Your route: border crossing, origin, destination, frequency and estimated date.
- Your contact details: company, name, email address, phone number if you choose to give it, and any comments.
Please do not include sensitive personal information, payment details or government identification numbers in the form.
Information collected automatically
Like most websites, our hosting provider records basic technical data when you visit, such as your IP address, browser type and the pages requested. We also use Google Analytics, described below.
How we use it
- To review your freight details and ask any follow-up questions.
- To connect you with the operating partner at the crossing that fits your freight, and to stay copied on the conversation while the move is arranged.
- To reply to you about your request and related services.
- To understand how visitors use the site so we can improve it.
- To protect the site and the form against spam and abuse.
We do not sell your information.
Google Analytics and cookies
We use Google Analytics to measure visits and to count completed quote requests. Google Analytics uses cookies and similar technology to collect information such as pages viewed, approximate location, device type and how you reached the site. When you send a quote request, we record that a request was sent and which service and crossing were chosen. Your name, email and other contact details are not sent to Google Analytics.
To limit repeated submissions and block spam, the quote form uses a short-lived session cookie and keeps a one-way coded version of your IP address (never the address itself) for about one hour.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Learn more about how Google uses information from sites that use its services.
How long we keep it
We keep quote requests and related emails for as long as needed to respond, arrange your freight and keep normal business records, and then delete them. Analytics data is kept according to the retention setting of our Google Analytics account.
Your choices
You can ask us to access, correct or delete the information you sent us, or to stop contacting you, by writing to info@otaymesacrossdocking.com. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know what personal information we hold about you, to request its deletion and not to be discriminated against for exercising these rights. Because we do not sell personal information, there is no sale to opt out of. We will respond within the time the law requires.
This site is meant for businesses and is not directed to children under 16. We do not knowingly collect information from them.
Security
The site is served over an encrypted connection (HTTPS), and the form includes protections against automated spam. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect what you send us.
Changes and contact
We may update this policy when our practices change. The date at the top shows the latest version. For any question about this policy or your information, email info@otaymesacrossdocking.com.